Power up Online Bookings with Superior Features
...and focus on productive work
Available to you and your customers anytime, anywhere
Let your customers book, change and cancel appointments from your homepages even when you are asleep. You can access professional user interfaces with any browser and from anywhere.
The responsive user interface will make sure your customers can book appointments by using computers, tablets and mobile devices... or with any device that has an operational browser and a web connection.
AUTOMATIC COMMUNICATION
Text message reminders reduce the amount of no-shows by as much as 60%
Vihta Booking will send automated email and text messages to your customers for booking confirmations, reminders and cancellations.
The professional who was booked will receive notifications of the booking, changes to it and cancellations if they wish.
You can design the content of the messages based on events or services.
BROWSER BASED MANAGEMENT
You will be in control of the appointments
You'll have the control of the appointments. The browser based management makes sure you can always access and modify the information needed for an appointment.
LOOKS AND FEELS THE WAY YOU WANT IT TO
Customize the appearance of the service to match your and your customers’ needs
Appearance
Add a logo and change the colour scheme of the user interface to match that of your company.
Messages
Design the confirmation, reminder and cancellation messages by service or event.
Shortcuts for booking an appointment
Make booking easier and faster by adding direct links to web pages and newsletters to the calendar connected with the bookable resources or services.
Customer identification
Define what information is gathered from the customer when they book an appointment. You can have the client identified by an online bank identifier or some other strong identifier.
Available languages
Vihta is available in Finnish, Swedish and English. If you want, we can teach it other languages as well.
Access permissions for professionals
You can have customized access permissions for all personnel groups for the user interface the professionals use.
Settings
The settings let you define, for example, how close to the current moment or how far into the future bookings can be made and when the last time is available.
CUSTOMER FLOW MANAGEMENT
The professional’s tools for daily work
Vihta booking offers professionals – whether you are a nurse in charge of surgery schedules, a bookable resource or you work with centralized appointments – the tools for easy and effective management of bookings and customer flow.
With an electronic work desk you can stay on top of the appointments and make, chance and cancel appointments.
Daily appointments
You can see a daily work list in a queue format and you can mark the customers who arrived and who were a no-show.
Appointment books
Access the appointments in a calendar view where you can make, cancel and move appointments.
Call Center
Centralized appointments utilize their own user interface, which helps to book appointments efficiently.
STATISTICS AND REPORTING
Gather information to support decision making
Check up to date, real time statistics on the amount of appointments and customers. Make decisions regarding the amount of free times and the need for extra resources based on the utilization rate. You can check how long the clients have to wait and how long the actual service situations last. Is it possible to reduce the time appointments take or do you need to make them longer?
OPEN INTERFACE
Incorporate Vihta booking as a part of an electronic management system
Boost your operations and offer better customer service by including an electronic booking system into your vital operational systems and as a part of electronic management. Vihta is a modern SaaS service. Its open interface makes possible to integrate it to personal calendars, identification services, invoicing as well as to medical reports and self registration systems. We offer many options for the technical execution.
REST and Web Service API make it possible to connect Vihta to applications using the http(s) protocol. For on-premise information systems we offer a separate integrator.
SPECIAL ATTENTION TO DATA SECURITY
Secure appointment and client information
Particular attention has been paid to data security when developing Vihta. Different service components (public client level, user level and administration level) are separated and on their own virtual servers. The servers are monitored automatically 24/7.
The servers always use the latest Red Hat Linux user interface, Secure Linux extensions and a firewall service, which limit the programs and the ports they use on the servers.
ESPECIALLY FOR HEALTH CARE
Additional properties for successful management
Mass screenings and other mass appointments
Pre-booked appointments can be generated for people participating in mass screenings and other mass appointments within the desired parameters. The customers will be sent an invitation by mail, email or text message. The invitation will let the customer know about the pre-booked time and they will be given instructions on how to change or cancel the appointment online.
Right of appointment services
You can order a referral (a right to an appointment) to a customer. This can include, for example, 5 appointments within 3 weeks. After that the customer can book, change and cancel appointments online. With the referral services you can control what service, where, when and how many times, the customer can book. The referral will make sure that no outsider can manage the appointments.
Registering for home samples
The customer or the staff at an assisted living accommodation can order a person to take the samples after you have planned out the route and schedule. After the registration closes or the times are taken, the tester can arrange the registrations to their own calendar in the drive order. This system can also be applied to other event registrations.
FAQ